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Grooming FAQ
Click on a question to obtain the answer, or scroll down to see the complete list of questions with answers. You can also click on the Search Kitty below to perform a key word search on the entire Pawsitively Purrfect web site.

Will my pet be sedated for his grooming?
Why does my pet shake so badly when we enter the salon? Does that mean
he's mistreated there?

What are herbal skin soaks?
The groomer said my pet had matted fur and had to be shaved down. Why can't
they just brush him out?

Well if he's matted, why can't they just cut a little off and still leave him
some fluffiness? Why do they have to shave him so close?

Why does my pet have to stay so long at the groomers?
Can I watch my pet being groomed?
Do groomers ever get bitten?
I have NEVER known my pet to bite but the groomer said he tried. Why would
he do that?

When I pick my pet up from the groomer, his nails don't seem
like they were cut short enough. Why?

Will my pet get fleas at the salon?
What is clipper rash?
If you have any additional questions, please Contact Us.
Grooming Answers:

Will my pet be sedated for his grooming?
Never. At Pawsitively Purrfect, we are firm believers in the magic of patience and a kind word. It's not that we don't approve of sedation, as there are some pets that are simply too stressed to be safely groomed. However, we do feel that sedation should only take place in a veterinary setting by groomers that work alongside veterinarians just in case complications from the medicine occurs. Back to Top

Why does my pet shake so badly when we enter the salon? Does that mean he's mistreated there?
We are pet lovers and professionals with an excellent reputation and never mistreat our customers. Their happiness means your happiness and we know that. However, many pets become extremely anxious in the waiting room during check-in. It is the most nerve racking time of their grooming because they have learned to associate that area with being taken from you, their loved one. In addition, if there is a procedure that they dislike such as nail trims or blow dryers, they often also associate our faces with that particular act and begin to get nervous. Fortunately, once we clear the door to the work area, they usually stop shaking and calmly await their turn at the spa! Back to Top

What are herbal skin soaks?
Many pet stores sell herbal shampoos such as oatmeal shampoo or aloe vera shampoo to soothe problem skin. But the detergents in the shampoo eat away at the extracts originally mixed in, rendering them useless by the time you buy it as it has had to wait on the shelf at both the manufacturer's warehouse, and the pet store's shelf. But at our spa, we purchase the extract in its pure form in cobalt glass bottles to retard spoilage and add it fresh to your pet's personal shampoo bottle at the time of bathing. This means that your pet's skin gets all of the benefits that these herbs have to offer, with maximum results. These herbs have been used for centuries to heal and soothe all types of skin ailments. You will be able to choose from chamomile, oatmeal, aloe vera, bay laurel, calendula, and sage. They are applied warmed and allowed to soak in for up to 10 minutes. Back to Top

The groomer said my pet had matted fur and had to be shaved down. Why can't they just brush him out?
Matted fur means that your pet doesn't just have tangles but that his fur has woven itself into a pelt all the way to the skin. To detangle it would leave your pet's skin bloody, his nerves a wreck, and your bank account drained. The only humane thing to do is to shave it all off and start over. Your pet will not feel the clipper cutting through the mats as he would a comb tugging at the fur. Back to Top

Well if he's matted, why can't they just cut a little off and still leave him some fluffiness? Why do they have to shave him so close?
Professional grade hair clippers use different sized attachments. The groomer may choose from different attachments that leave the fur different lengths. But matted fur and thick double coats ( such as you might find on german shepherds and collies ) pose a unique problem. Any attachment designed to leave lengths of say 1/2 inch to 2 inches of fur will simply not move through matted or double coated fur. The attachment will jam and refuse to move. The only way to get it to move through is to get the fur into pristine condition by detangling and separating the hairs so that it will feed into the clipper attachment. But as we covered earlier, detangling coats in that condition is simply not humane or affordable. Back to Top

Why does my pet have to stay so long at the groomers?
We groom all of our customers in stages. First we give them all a preliminary trim, designed to knock off the hair so that there is less to bathe and blowdry. Next, we give them a sudsy bath and a fluff dry by hand. (We never use heated cage driers, as your pet's safety is paramount to us.) Lastly we give everyone their finish trim, along with the other services included in a full service grooming such as ear cleanings, bandanas, fragrance, etc. If we were to work only on your pet start to finish, we would only be able to fit a few appointments into the day, meaning that when you call for an appointment we wouldn't be able to book you for 12 months or more! Now, we do realize that there are some pets that simply can not stay for long periods of time due to health reasons or because you just can't bear to be without them that long. In that case we do offer express service whereby your pet will be groomed within 1-1/2 hours. These types of appointments are limited and are done at an extra charge as they take special handling. Back to Top

Can I watch my pet being groomed?
For insurance and liability reasons, we can not allow patrons into to the work area, but be assured that he is being well cared for in a safe environment. While there are many shops that allow a view to the grooming area, we do feel that this is extremely unnerving to both your pet and his groomer. You may be a well behaved and quiet individual but there are many patrons and their children who are not and this leads to excessive excitability in the pet being groomed. As for the groomer, she has been entrusted with keeping your pet safe, comfortable, and expertly groomed and she can't do that well when there are customers whistling, talking and flitting to and fro next to her. As long as we are in charge of your pet's well being and care, we will strive to make it as stress free as possible. Back to Top

Do groomers ever get bitten?
All the time. We respectfully reserve the right to muzzle any pet that tries to bite during its grooming. Our muzzles only restrict the ability to open wide and bite, but the pet is still able to pant and drink through the large opening at the end of the muzzle. The muzzle is removed after the offending procedure has been completed, and is not left on for the entire stay. Back to Top

I have NEVER known my pet to bite but the groomer said he tried. Why would he do that?
We want your pet's grooming to be a day of pampering and beautification at the spa. However, it can be a bit intense for some pets as we proceed faster than you can at home and it is obviously noisier. Thus some pets react out of fear or confusion and try to bite. In his home, he is able to snuggle, eat and play with you so there are very few reasons why he would try to bite you or your family. Back to Top

When I pick my pet up from the groomer, his nails don't seem like they were cut short enough. Why?
There is a vein inside the nail, sometimes known as a "quick" that will bleed if cut. As we cut, we look at the cross-section of the nail to determine if we're getting too close to the vein. We will not cut into the quick, even if it means that his nails will still appear long. Back to Top

Will my pet get fleas at the salon?
We wouldn't be in business long if we gave our customers fleas, so we follow a very strict protocol on flea prevention. Fur from afflicted pets is placed directly into the waste can after being cut, without ever touching the floor. We then spray the waste can and discarded fur, the grooming table, surrounding floors and cages with insecticide. Pets from different families are always kept separately, and we regularly treat the entire premises for parasites. For added security, keep your pet on a flea preventative as well. Back to Top

What is clipper rash?
Clipper rash is the term used for the red, irritated, itchy skin that appears after your pet has been clipped. It is usually limited to a certain area, the most common being the belly, anus, or face. This rash appears because your pet has sensitive skin and can't handle the close clipping typical to those areas. It doesn't happen to all pets, and can happen to a pet that has always been clippered with no previous problems. Let us know if it happens to your pet, and we will mark his file to prevent it from happening again. It is important to note that clipper rash is sometimes referred to as "clipper burn". This term is incorrect, as it leads one to believe that a temperature related burn has occurred. We use the top of the line Andis clippers and attachments, and keep them lubricated, which means they run cool and stay that way. In addition, we have many years of experience grooming pets which means that we are quick and thorough. Thus, our clipper attachments do not overheat. Back to Top
If you have any additional questions, please Contact Us.
410-676-1925
 

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